Our clients are welcome to send tasks as and when they think of things which may be during evenings and weekends. Your VA will simply pick it up the next morning during office hours. Our standard service covers business hours Monday to Friday.
Timpi provides a live timesheet link and your VA will regularly keep you updated on what they’re working on. You’ll also receive a proactive alert when you’ve used 75% of your committed hours.
Your client manager will step in to find a solution, whether that’s additional hours, a specialist from Timpi’s trusted network, or temporary support from another team member.
We can offer cover with another experienced Timpi VA if you require it. If so, we’ll handle the handover ourselves. This means your business or household keeps running without you having to manage the gap.
The same as holiday cover; we can offer a replacement and manage the handover. Your support continues without interruption.
Timpi can provide experienced cover quickly while you recruit for a permanent hire. We handle the onboarding and make sure your cover VA is fully briefed before they start.
If your VA leaves, Timpi manages the transition. We’ll rematch you with a suitable replacement, handle the handover and make sure there’s no gap in your support.
Whilst this doesn’t happen very often, if the match isn’t working, tell your client manager. We’ll handle the rematch and transition process quickly, smoothly, and without fuss.
Timpi does not store personal client information beyond what is necessary to provide the service. Clients invite their VA into existing platforms using a company email or Timpi email address. Full details are available in Timpi’s privacy policy.
