Yes. Timpi holds professional indemnity insurance with AXA, covering all work on client accounts, as well as comprehensive cyber security insurance.
Yes. All of our VAs sign a NDA with us. Confidentiality and discretion are central to how we recruit, train and support our team and it’s consistently one of the things our clients value most.
Your contract is with Timpi, not the individual VA. This takes all the management hassle away from you and means Timpi takes responsibility for service quality, continuity and any issues that arise.
A freelancer on a task platform offers ad hoc, transactional support with no continuity, no vetting and no accountability beyond the platform’s review system. A Timpi VA is a dedicated, rigorously vetted professional matched specifically to you, with structured onboarding, insurance coverage and a client manager overseeing the relationship.
All Timpi VAs are UK-based, with deep understanding of UK business conventions, legal context and cultural nuance. They work during UK business hours and communicate in fluent, professional English. This makes a significant difference for client-facing tasks, sensitive communications and anything requiring local knowledge.
AI tools can handle certain task types efficiently, but they lack the judgement, discretion, relationship awareness and proactive thinking that a skilled human VA brings. Your Timpi VA can use AI tools as part of their workflow if you’re happy for them to, but we will only use it to complement our work.
No. Timpi does not operate a job board model where clients browse profiles and pick a VA themselves. It’s bespoke; every placement is handled by Timpi through a rigorous matching process. This is a fundamentally different and more reliable model.
Cheaper VA services typically mean lower calibre, less experienced assistants, less rigorous vetting and higher turnover. Timpi’s premium positioning reflects the quality of the people, the reliability of the model and the outcomes clients experience. For people who value their time, the difference is significant.
No; AI is inaccurate and cannot be relied on. Of course, AI tools can draft, sort and summarise but they can’t build a relationship, exercise judgement in a sensitive situation, anticipate what you need before you ask, or represent you professionally to a client or supplier. Timpi VAs use AI to work more efficiently, but the human layer is what makes the difference.
Timpi VAs only use AI if you want them to, your business requires them to, and where it’s appropriate. If requested/required, every approved AI-assisted output is reviewed and refined by your VA before it reaches you.
